Getting Help

Creating a Help Ticket

If you have questions or need assistance using your account, create a “Help Ticket” by sending an email to cac.help@queensu.ca. One of our user support people will respond within 1 business day. Please supply any additional information that might help us find a solution.
 

Help Files (Frequently Asked Questions)

For many of the application software packages, as well as system and other tools, CAC provides introductory help files, called “Frequently Asked Questions” (FAQ’s). These are focused on the usage on our systems, but also contain pointers to manuals and other websites with more detailed help.
 

CAC Support Team

Dr. Hartmut Schmider
Manager, Scientific Computing Support
Phone: (613) 533-6000 ext. 78252
Email: Hartmut Schmider

Jeff Stafford
Scientific Computing Support
Phone: (613) 533-6000 ext. 74392
Email: Jeff Stafford

Dr. Gang Liu
Scientific Computing Specialist
Phone: (613) 533-6000 ext. 78387
Email: Gang Liu

Dr. Nabil Benabbou
Scientific Computing Specialist
Phone: (613) 562-5800 ext. 6937
Email: Nabil Benabbou
 

Website-Related Issues

If you have website related questions or suggestions,  please get in touch with our web administrator at:

Phone:  (613) 533-6000 ext. 78253
E-Mail: cac.admin@queensu.ca
 

Administrative Issues or Other Help

If you have administrative questions or need assistance with issues that do not seem to fit into the categories above, please contact our office administrator at:

Phone: (613) 533-2561
Fax: (613) 533-2015
E-Mail: cac.admin@queensu.ca