Frequently Asked Questions

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I Can't Access the Frontenac Cluster

If you are receiving an 'Operation Timed out' message and you are from outside of Canada, you will need to use a VPN. If you are from the Queen's University Community, you can make use of the Fortinet VPN client offered by Queens.

I've Forgotten My CAC Password

Users can reset their CAC password their self, see . Make sure you use the same email address as you used when you first signed up.