Creating a Help Ticket
If you have questions or need assistance using your account, create a “Help Ticket” by sending an email to firstname.lastname@example.org. One of our user support people will respond within 1 business day. Please supply any additional information that might help us find a solution.
Help Files (Frequently Asked Questions)
For many of the application software packages, as well as system and other tools, CAC provides introductory help files, called “Frequently Asked Questions” (FAQ’s). These are focused on the usage on our systems, but also contain pointers to manuals and other websites with more detailed help.
CAC Support Team
Dr. Hartmut Schmider
Manager, Scientific Computing Support
Phone: (613) 533-6000 ext. 78252
Email: Hartmut Schmider
User Support Specialist
Phone: (613) 561-4575
Email: Michael Hanlan
If you have website related questions or suggestions, please get in touch with our web administrator at:
Administrative Issues or Other Help
If you have administrative questions or need assistance with issues that do not seem to fit into the categories above, please contact our office administrator at:
Phone: (613) 533-2561