Creating a Help Ticket

If you have questions or need assistance using your account, create a “Help Ticket” by sending an email to One of our user support people will respond within 1 business day. Please supply any additional information that might help us find a solution.

Help Files (Frequently Asked Questions)

For many of the application software packages, as well as system and other tools, CAC provides introductory help files, called “Frequently Asked Questions” (FAQ’s). These are focused on the usage on our systems, but also contain pointers to manuals and other websites with more detailed help.

CAC Support Team

Michael Hanlan
User Support Specialist
Phone: (613) 561-4575
Email: Michael Hanlan

Sridhar Ravichandran
User Support Specialist
Email: Sridhar Ravichandran

Rakesh Srirajaraghavaraju
User Support Specialist
Email: Rakesh Srirajaraghavaraju

Website-Related Issues

If you have website related questions or suggestions,  please get in touch with our web administrator at:


Administrative Issues or Other Help

If you have administrative questions or need assistance with issues that do not seem to fit into the categories above, please contact our office administrator at:

Phone: (613) 533-2561