Client services:
- User support: individual attention via phone/email/in-person
- Procurement assistance
- Needs evaluation
- Security concerns
- Methological and Code Optimization
- Off-Site encrypted tape data backups
Secured hosting: Shared, private, dedicated
- Access control (logged and monitored)
- 24/7 third-party server room monitoring and video recording
- 24/7 on-call emergency service and incident response
- Redundant A/C and UPS
- Generator backup with re-fueling plan
- Firewall and VPN technologies
- Redundant 10GB to ORION
- FM200 fire suppression
- Environmental controls including temperature, water and humidity alarms
- Criminal background employee checks for all employees with physical access
Training/collaboration:
- Workshops and seminars
- Certificate program
- Big Blue Button Video Conferencing
Analytical Resources:
- High performance computing
- High performance storage
- Software licenses