Client services:

  • User support: individual attention via phone/email/in-person
  • Procurement assistance
  • Needs evaluation
  • Security concerns
  • Methological and Code Optimization
  • Off-Site encrypted tape data backups

Secured hosting: Shared, private, dedicated

  • Access control (logged and monitored)
  • 24/7 third-party server room monitoring and video recording
  • 24/7 on-call emergency service and incident response
  • Redundant A/C and UPS
  • Generator backup with re-fueling plan
  • Firewall and VPN technologies
  • Redundant 10GB to ORION
  • FM200 fire suppression
  • Environmental controls including temperature, water and humidity alarms
  • Criminal background employee checks for all employees with physical access


  • Workshops and seminars
  • Certificate program
  • Big Blue Button Video Conferencing

Analytical Resources:

  • High performance computing
  • High performance storage
  • Software licenses