Account Deactivation

Account Deactivation Steps

The deactivation, i.e. closing of a CAC account involves the following steps:

· Contact us via email to request the account deactivation.

· Contact the Principal Investigator to inform him/her about the deactivation. Alternatively, the Principal Investigator requests the deactivation. We will verify the deactivation with the Principal Investigator to make sure that no data of research interest are lost.

· At this point, a one-week period for data retrieval starts. Please note that it is your responsibility to ensure that you can be contacted by email. Please contact us if you need an extension.

· At the end of the data retrieval period, the system administrator will close the account by altering the password. At this point, a one-month grace period starts, during which user data are kept on disk. User and PI will receive a final notice by email.

Note that we cannot guarantee retention of the data beyond the grace period. It is strongly recommended to retrieve data within the initial one-week period or, even better, before the account deactivation was requested.