Account Deactivation Process:

To close a CAC account, please complete these steps:

1. Contact us at cac.help@queensu.ca to request the account deactivation.
2. Contact your Principal Investigator to inform him/her about the deactivation. If you are the Principal Investigator, please request this directly. We will verify the deactivation to make sure that no data of research interest are lost.
3. At this point, a one-week period for data retrieval begins. Please note that it is your responsibility to ensure that you can be contacted by e-mail. Please contact us at cac.help@queensu.ca if you need an extension.
4. At the end of the data retrieval period, we will close the account by altering the password. At this point, a one-month grace period starts, during which user data are kept on disk. User and PI will receive a final notice by email.

Note that we cannot guarantee retention of the data beyond the grace period. It is strongly recommended to retrieve data within the initial one-week period or even before the account deactivation was requested.